TERMS OF USE
A. GENERAL TERMS OF USE
1. General Information
1.1. Welcome to the website www.hotelinvoicer.gr, where we present the services provided, the areas of activity, and the overall operation of our business under the trade name HOTELINVOICER, headquartered in Corfu Ionian Islands, at Sinarades 49084, with VAT number 114629050 of the Tax Office of Corfu (hereinafter referred to as the "Company").
1.2. Through our website, www.hotelinvoicer.gr, our Company provides users (businesses), for a fee, electronic invoicing services, through an ERP system, specialized for tourist accommodations. The main features of our services are described on the website.
1.3. The use of the Website, the overall content, graphics, images, photographs, and files included on the website, account creation, communication with the Company, provided services, payment and method of payment, as well as the security of your transactions, are governed by these Terms of Use, as well as by the Privacy Policy, which is an integral part of them and requires your unconditional acceptance. We invite you to read these terms before navigating to the website www.hotelinvoicer.gr and especially before placing an order for any plan. The selection and payment of the fee for any plan are the sole responsibility of the user. If any user disagrees, they are invited not to use this website.
1.4. If you have any questions regarding the Terms of Use or the Privacy Policy, or any comments or complaints about our website, you can contact us at the email address info@hotelinvoicer.gr.
2. Definitions
For the purposes of these Terms of Use, the following terms shall be interpreted as follows:
- Terms of Use: These general terms of use of the website and the general terms of service provision, as posted on the website www.hotelinvoicer.gr.
- Services: All services provided by our Company, the provision of which is subject to these general terms of use and service provision.
- User: Any natural or legal person using the website.
- Member: Any user who registers on the website, creating a personal account and thereby gaining the ability to contract with our company.
- Client: Any user who initiates the process of placing an order on our website.
- Order: Any order for our company's services, as submitted by members.
- Deliverable: The work delivered to the contracting member, upon order and payment by the member, according to the terms herein.
3. Intellectual Property
3.1. The entirety of the content of this website, including but not limited to texts, photographs, informational material, all types of files, trademarks/logos, layout, and any form of data and software, as well as deliverable works, provided services, presentations, technical know-how, any articles and advertisements, letters, communications, representations, and all elements comprising them, constitute the intellectual property of the Company, unless otherwise stated for specific third-party rights, and as such, they are protected by the relevant provisions of Greek and European law and the relevant international conventions.
3.2. By accepting the terms of use, the Client assigns to our company the right to process and use the designs, photographs, representations, and other elements provided, exclusively for the purpose of processing the order. Furthermore, the Client authorizes our company to use any photographs for the promotion and advertising of its services to third parties, both on our website and on our company's social media platforms (such as Facebook, Instagram, LinkedIn). If you do not agree with the use and processing of your photographs for advertising purposes by our company, you may send your objections to us at the email address info@hotelinvoicer.gr to avoid their use.
3.3. The total or partial reproduction, modification, storage, reproduction, republication, transformation, alteration, as well as any related action on the above elements, by any means or form, is explicitly prohibited without the prior express written consent of the Company or their lawful owner. Otherwise, such actions constitute illegal, unfair, and criminally punishable acts, and the Company reserves the right to claim any damages caused to it, in accordance with the provisions of the current legislation.
3.4. Other distinctive features or products referred to on the electronic pages of this website and bearing the trademarks of the respective companies, partners, entities, associations, or publications, as well as the audiovisual material that may appear in the presentations of the proposed equipment/furniture, are their own intellectual and industrial property, and therefore, these entities have corresponding rights of protection.
4. Terms of Use of Our Website - User Liability
4.1. By using our website and/or placing an order through it, you agree to use it in accordance with the law and good faith. You are not allowed to use, sell, or resell the works and services provided for commercial purposes or purposes contrary to these terms of use, to use our website to transmit content that is illegal, contrary to good faith, offensive, defamatory, obscene, or in a way that may cause harm to minors, violate the privacy of third parties, or contain viruses or other codes designed to interfere with the operation of any software or device.
4.2. In case any of the above violations are detected, the Company reserves the right to automatically delete the user, taking any action provided by law, and to suspend and/or cancel any order that has not been completed.
4.3. You are obligated not to make false or malicious statements or orders and to provide us with complete information necessary for communication with you and the processing of your orders (e.g., email address, telephone if required by the selected services, etc.). You must ensure that the information you have provided to us is correct and up-to-date, and in case of changes, please inform us accordingly. Our Company bears no responsibility in case any of our contractual or legal obligations are not properly or timely fulfilled due to your use of incorrect or outdated personal information.
4.4. In case the user does not comply with the terms herein, they undertake to fully indemnify the Company for any amount paid by the Company to third parties, as a result of the user's act or omission.
5. Limitation of Company’s Liability
5.1. The use of the website www.hotelinvoicer.gr is at your own risk, acknowledging that the information and services are provided as is, without any express or implied warranty.
5.2. The Company makes every effort to ensure that users have access to the website twenty-four hours a day, seven days a week, and for the accuracy of the information provided to visitors of its website, as well as to ensure the safe use of this website. However, the Company shall not be liable in case the operation of the website is interrupted or becomes difficult or impossible to access for any reason, or if viruses or other harmful software are transmitted to users' terminals despite the security measures taken. Also, we are not liable for any civil or criminal claims or any damages (positive or negative, which may include loss of profits, data, foregone profits, etc.) that may arise for users of our website and/or third parties, due to reasons related to the operation or non-operation and/or use of the website and/or any unauthorized third-party interventions in products and/or services and/or information provided through it.
5.3. The Company reserves the right to suspend the operation of the website and/or the services provided, at any time, for security reasons, maintenance, or upgrade of its technological infrastructure and software, or to terminate at any time, temporarily or permanently, the operation of its website.
5.4. The User declares that they acknowledge and accept that the use of the website and the downloading of any material or other element is at their own risk, and they are responsible for any damage suffered by their personal equipment (computer, tablet, software, etc.) or for any data loss after downloading this material or using our website.
6. Data Protection Policy & Cookie Policy
We approach the protection of your personal data with responsibility and believe that personal data should only be collected and processed when absolutely necessary. All information transferred by you to our Company is treated as confidential, accessible only by authorized personnel, and we take appropriate measures to use them only to the extent necessary in the performance of our obligations to provide our products and services.
To learn more about how we process your data, please consult our Data Protection Policy.
7. Creation and Maintenance of Individual Account
7.1. To access our services and place orders and payments, the creation of an account is required. To create an account and subscribe as a member of our website, it is necessary to provide us with your name, surname, address, email, telephone, and your login credentials for future access, username, and password. Upon registration, you will receive a confirmation email from our website at the email address you provided. By creating an account and placing an order through our website, you guarantee that you are at least 18 years old and have legal capacity. Any registration by a minor or a person without legal capacity is deemed to be made with the approval and responsibility of the legal guardian of the minor or the appointed legal representative, and our Company bears no responsibility for any transactions made by a User without full legal capacity. The User also guarantees the truth and accuracy of their personal information and contact details.
7.2. The account of each new member is strictly individual and cannot be transferred to another person. Each user is obliged to use it only for personal use and not to provide access (via their credentials) to third parties. Each login as well as any order and transaction is completed through the User's personal account, deemed to be made by the User themselves. In case of a change in their personal details (e.g., email address, telephone number) after the initial registration stage, the member must immediately notify the Company in writing of any changes, otherwise, the Company shall not be liable in case of loss of correspondence and/or interruption of communication.
7.3. The member must immediately notify the Company in writing in case they become aware of any unauthorized use of their access credentials to their account, being responsible for any kind of damage that may have occurred until the notification. In this case, the Company will deactivate the account and allow the User to log in with new credentials.
7.4. The Company is entitled to prohibit or temporarily suspend users' access to their accounts and/or purchase of products if it finds that these terms are violated or if there are indications that illegal acts or omissions are being carried out by the user. The Company reserves the right to delete individual member accounts that have been inactive for a period exceeding twenty-four (24) months.
Β) GENERAL TERMS OF SERVICE
1. User Notification
The User acknowledges that they have been informed, prior to submitting their order and entering into the contract, in a clear and understandable manner, about these General Terms and all information related to Law 2251/1994 as it has been amended to date. In particular, they have been informed about:
- The basic characteristics of the Services, considering the means of communication used and the relevant service.
- The cost of the provided services and any additional expenses, if applicable.
- Information about the identity of our Company, our contact details, and our business activities.
- The capabilities provided by the website.
- The contractual rights of the consumer (any withdrawal deadlines and complaint terms).
- The possibility of resorting to contractual mediation in case of disagreement.
- Information about the right of withdrawal (existence, conditions for exercise, deadline, methods of exercising this right, and standardized withdrawal forms), termination terms, and other significant contractual terms.
- Acceptable payment methods.
- The possibility of resorting to mediation in case of a dispute.
- The fact that by submitting the order through the website, it implies full acceptance of these terms of use and the obligation to pay for the provided services.
2. Terms of Service
2.1. Order Submission
In order to place an order on our website, the User must have created an individual account and become a member. To create an individual account on our website, please follow the procedure outlined in term 7 of the general terms of use.
The terms of the contract, depending on the selected "package" of services, are in Greek and are subject to customer confirmation upon submission of the order.
The customer can review their order and make corrections and changes to it until its confirmation. Upon confirmation, the customer automatically accepts the terms of personal data protection, the general terms of use, and the terms of service. The order is recorded in our system upon acceptance of the terms of use and confirmation of the order by you, by selecting the corresponding checkboxes.

Your order is not binding on the Company until it is accepted by us, which is done by sending a confirmation email to the email address you have provided in your personal account. The service contract between the customer and our Company is considered to have been conclusively concluded only upon acceptance of the order by our Company, with the sending of the above confirmation email, which includes the type of service provided and the agreed price.
Any order completed through our website and accepted by our Company, with an email sent to the address provided by the customer, constitutes the conclusion of a contract electronically between the customer and our Company.
3. Results of Order Payment
3.1. The customer is required to pay the due amount, depending on the selected service package, within 2 days of submitting their order, otherwise it is automatically cancelled.
3.2. Upon complete payment of the price, the process of processing the order begins, and the customer will be able to take the following actions:
- Provide our company with all the required information about the space through the website's special input field, submit designs according to the manner and instructions specified on the website, send any photos, and in general, provide any information required for the most accurate representation of the space, as well as information about the customer's expectations and personal aesthetics.
- Orders submitted by the customer and confirmed by our company may only be processed after communication with our Company via email and acceptance of the modification of the order by it.
- After full payment of the price, there is a deadline of one (1) month for the customer to submit the required information, designs, photos, and other details of the space for decoration according to the instructions presented on our website. Upon expiration of the aforementioned deadline, and after a reminder sent 5 days prior via email, the order will be automatically cancelled, and the customer will forfeit the right to a refund.
4. Price and Payment of Price.
4.1. The price of each service, which is in euros (€) including VAT, will be as defined at any time on our website, except in cases of obvious error. In packages that may have a discount, both the initial and the discounted price will be displayed. The price remains fixed and cannot be revised after the confirmation of the order by our Company.
4.2. The price does not include any processing fees not explicitly described in the respective selected "package". Specifically, for the "full" and "Complete" packages, the cost of the ordered furniture, materials, and equipment, as well as the cost of any resulting work, are exclusively borne by the customer. Additionally, the services of "in-home space meeting" and "in-home space styling" are priced after consultation between a representative of our Company and the customer.
4.3. In case a significant discrepancy is identified between the measurements and representations provided by the customer and the actual condition of the space to be decorated (such as inaccuracies in determining square meters), a re-evaluation of the service will be conducted according to the actual condition of the space to be decorated. The new amount will be sent to the customer via email, and only upon full payment of this amount will the order be finalized.
4.4. The price is paid as follows:
i) Bank Deposit/Transfer to the following account of our Company:
Bank:
Account Number:
IBAN:
Account Holder Name:
SWIFT:
The deposit must be made strictly within two (2) working days from the day of the order, otherwise your order will be canceled. For faster service, you can send us the proof of deposit or bank transfer via email.
ii) Credit, Debit, or Prepaid Card: for online payment of the products purchased from the Company using a credit, debit, or prepaid card, you will be automatically transferred to a secure encrypted banking transaction environment. There, you must provide your card type, number, expiration date, and CCV number for payment purposes, completing all necessary fields on the secure order form. You are solely liable for accurately recording this information, and in case the transaction is rejected by the Bank, your order will not be completed, and you must contact us to arrange payment by a different method.
Additionally, it is only noted that in case of confirmed fraudulent use of your debit/credit card, your charge may be cancelled upon request to the issuing Bank, which is obliged to investigate your request. Therefore, once you become aware of any fraudulent use of your debit/credit card, you must promptly inform the issuing bank to cancel the card and prevent its use by unauthorized persons.
4.5. You can choose whether you want a Receipt or an Invoice issued, as well as instruct us to ship your order to an address different from the one you have provided in your account details.
4.6. Any payment is considered complete only when the amount appears in our Company's account.
5. Deadline for Service Provision.
5.1. Our Company undertakes, herein, to provide its services within the agreed deadline. In case of reasonable delay, our company will promptly inform you by email, both regarding the reason for the delay and the estimated delivery date of the deliverables.
5.2. If the deliverables are not delivered beyond thirty (30) working days from the scheduled delivery date, except for force majeure reasons, in which case you will be informed accordingly by our company via email, you may exercise all the rights provided by law 2251/1994 and the civil code, under the specified conditions.
5.3. In the event that the information provided in the order form is incorrect, our Company bears no responsibility for non-delivery.
6. Warrantees and Customer Obligations.
The Customer warrants that the data, documents, designs, representations, photographs, and information submitted to our website for the purposes of processing the order are accurate, valid, up-to-date, and correspond to the actual condition of the space to be decorated. The quality of the services provided depends on the accuracy of the above data, which the customer acknowledges. For this reason, our Company cannot be held responsible for any incomplete fulfilment due to inaccuracies in the data and information submitted by the customer.
Each order submission includes authorization for our company to use all data, information, designs, sketches, representations, and photographs, to transmit and disclose them to third-party collaborators for the purposes of processing the order and completing the deliverable. The Customer warrants that the use of the above does not infringe on the rights of third parties, such as intellectual property rights or contractual confidentiality obligations, etc.
In the event of any infringement of third-party rights due to the provision of the above data-information-designs-photographs and other elements, the Customer assumes all responsibility and undertakes, at his own expense, to indemnify our Company from any liability in possible extrajudicial and/or judicial disputes.
7. Rights and Obligations of the Company.
7.1. The Company has the discretion to choose the methods, means, and materials it shall use to provide its services. It is also free to select its personnel, any collaborators, and to sign subcontracting agreements with third-party professionals, architects, and interior decorators, without the approval of the client.
7.2. It is obliged to satisfy the client's requests, based on the data, information, designs, sketches, representations, photographs, and other elements, using all available means. However, given the evolution of technology, trends, and the subjective nature inherent in the provided services, our Company cannot guarantee the complete satisfaction of the Client, which is acknowledged and explicitly accepted by the Client.
8. Order Cancellation Policy
8.1. Your order can be cancelled at any time upon your request by sending an email to the email address info@hotelinvoicer.gr, subject to the conditions specified in clause 8.2. of this agreement. The order is cancelled without any other condition if the payment has not been completed. In case the payment has been completed, the amount will be refunded only if the processing of your order by our company has not commenced. The respective refundable amount will be refunded within 30 working days using the same payment method used for your initial transaction. alternatively, we will issue a credit note for the value of the services you had selected, which you can utilize in your next transaction.
8.2. The order cannot be cancelled under any circumstances after our company has sent a confirmation email initiating the relevant work.
9. Exclusion of Right of Withdrawal.
Considering that the client's order is clearly personalized, personal, and specifically tailored to the needs of the particular space and the aesthetic and practical preferences of the Client, the right of withdrawal under Article 3ib of Law 2251/1994 is not granted within 14 days.
10. Limitation of Company's Liability.
10.1. Our Company is liable for the execution of the contractual obligations undertaken through these terms and will make every reasonable effort to fulfil them within a reasonable period. However, it is not liable for any obvious errors in prices, characteristics, or photographs and reserves the right to change prices and any discounts without notice.
Our Company guarantees that it will promptly inform clients if the order cannot be completed on time or according to the initial descriptions, and will propose alternative methods for completing the provided service.
10.2. It is also not liable in the event of the client's inability to use the website or temporary or permanent inability to access the internet due to the client's location. Finally, our Company is not responsible in the event of the client's individual account being used by third parties.
10.3. Our Company is not liable for any temporary or permanent inability to provide its services and for delays in accepting and executing orders and delivering products due to force majeure, weather phenomena, strikes, illegal behaviour by third parties, and in general for reasons beyond its control.
10.4. Our Company is not responsible for the deliverable of the provided services especially in the following cases:
- If any errors in the deliverable are due to inaccuracies or unreliability or deviation of the designs, representations, photographs, information, measurements, and other elements sent by the client to the Company, or to any violation of the General Terms, terms of use, etc.
- About complaints concerning the technologies, means, methods, collaborators, and personnel used by the company,
- About complaints concerning the subjective judgments of the client regarding their personal aesthetics and the functional aspects of the deliverable.
10.5. The use of the deliverable and the related information and compliance with them is the responsibility of the Client, who remains solely responsible for the decisions they will make and the choices they will make regarding the decoration of their space.
10.6. Our Company assumes no responsibility towards any third party, such as the owner, lessee, or administrator of the decorated space. The execution of the deliverable, any expenses, administrative or other permits, are the responsibility and expenses of the Client.
10.7. Our Company guarantees its compliance only with Greek Legislation. It is not responsible for any violation of legislation provisions of another country.
C) FINAL PROVISIONS
1. Other Terms
1.1. The Company reserves the right to make changes or revisions to the functionality of the website and its capabilities, as well as to these terms, in order to meet the needs of its users, technological advancements, and the current required level of system security. Any changes or revisions to these terms may be made without prior notice.
1.2. All these terms are agreed upon as essential. The invalidity or cancellation of a term shall not affect the validity of the remaining terms in any way.
1.3. Any delay in exercising any part or all of the rights arising from these terms by the parties (Company and client) shall not constitute a waiver or relinquishment of said right, which may be exercised at any time and at the reasonable discretion of the entitled party.
2. Applicable Law and Jurisdiction
2.1. Greek law shall apply to any dispute regarding the interpretation and application of these Terms of Use and to any other matter relating to the use of our website.
2.2. Any dispute concerning services purchased electronically from our website can be resolved electronically and without resorting to court, through the process of alternative Dispute Resolution (ADR), as provided for by Ministerial Decision 70330/2015, which transposes European Directive 2013/11/EU into Greek law. For more information, you can check the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL.
2.3. In the event that the dispute cannot be resolved through the above procedure, it is expressly agreed that the courts of Athens shall have jurisdiction.
3. Acceptance of Terms - Further Communication
3.1. The user of the website/client/consumer/member of the website declares that they have read these Terms of Use, which they accept in their entirety.
3.2. For any information, inquiries, or requests, you can contact our company at the email address: info@hotelinvoicer.gr.